Planned Maintenance September 27, 2017 (Resolved)
  • Priority - Low
  • Affecting Server - mahal
  • A planned maintenance has been scheduled for September 27, 2017. During this time, we will be doing software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2017/09/27 00:00 - 2017/09/28 23:46
  • Last Updated - 2017/09/28 23:46
Planned Maintenance September 27, 2017 (Resolved)
  • Priority - Low
  • Affecting Server - unique
  • A planned maintenance has been scheduled for September 27, 2017. During this time, we will be doing software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2017/09/27 00:00 - 2017/09/28 07:05
  • Last Updated - 2017/09/28 07:06
Planned Maintenance April 26-27, 2017 (Resolved)
  • Priority - Low
  • Affecting Server - mahal
  • A planned maintenance has been scheduled for April 26-27, 2017. During this time, we will be doing major software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2017/04/26 00:00 - 2017/04/27 23:59
  • Last Updated - 2017/09/24 07:57
Planned Maintenance April 26-27, 2017 (Resolved)
  • Priority - Low
  • Affecting Server - unique
  • A planned maintenance has been scheduled for April 26-27, 2017. During this time, we will be doing major software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2017/04/26 00:00 - 2017/04/27 23:59
  • Last Updated - 2017/09/24 07:57
Planned Maintenance January 16, 2017 (Resolved)
  • Priority - Low
  • Affecting Server - mahal
  • A planned maintenance has been scheduled for January 16, 2017. During this time, we will be doing major software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2017/01/16 00:00 - 2017/01/17 03:32
  • Last Updated - 2017/09/24 07:56
Datacenter Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • We would like to inform you for the following maintenance from our datacenter:

    Start time: 12:00 am central 10/25/2016
    End time: 4:00 am central 10/25/2016
    Expected Outage/Downtime: up to 60 minutes

    The purpose of this work is network architecture upgrade of our provider at node site - fiber migration for future capacity augment. During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 60 minutes total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.

  • Date - 2016/10/25 05:00 - 2016/10/27 02:16
  • Last Updated - 2016/10/27 02:16
Outage on September 11, 2016 (Resolved)
  • Priority - Critical
  • Affecting Server - unique
  • We have noticed of an outage and are currently investigating.

    UPDATE: Server is crashing at startup. Possible issue with the kernel or a hardware issue.

    UPDATE: Extended downtime is likely. If the uptime of your website is imperative, we can restore your account from a backup to a different server right away, in order to do this please change your nameservers to NS3.BIHIRA and NS4.BIHIRA.COM and open a support ticket.

    UPDATE: Thank you for your patience. The motherboard was replaced and server came back online.

  • Date - 2016/09/12 00:00 - 2016/09/12 07:50
  • Last Updated - 2016/09/12 15:01
Emergency Maintenance on September 2, 2016 (Resolved)
  • Priority - High
  • Affecting Server - rare
  • One of the hard drives in the RAID array has failed and we will need to bring down the server in order to replace it.

    UPDATE: Server is bieng brought down to replace hard drive.

    UPDATE: Hard drive has been replaced and RAID array is rebuilding.

  • Date - 2016/09/02 18:55 - 2016/09/02 17:40
  • Last Updated - 2016/09/03 00:40
Emergency Maintenance on August 4, 2016 (Resolved)
  • Priority - High
  • Affecting Server - unique
  • We noticed this morning one of the hard drives in our RAID array is failing and will need to bring down the server in order to replace it.

    UPDATE: Hard drive has been replaced and the RAID array is rebuilding.

  • Date - 2016/08/04 18:00 - 2016/08/04 22:30
  • Last Updated - 2016/08/04 22:27
Planned Maintenance on October 28, 2015 (Resolved)
  • Priority - Low
  • Affecting Server - rare
  • We are scheduling an extended planned maintenance for October 28, 2015 5:00 PM PST - October 29, 2015 3:00 AM PST.

  • Date - 2015/10/29 02:19 - 2015/10/30 15:37
  • Last Updated - 2015/10/29 02:22
Planned Maintenance on October 28, 2015 (Resolved)
  • Priority - Low
  • Affecting Server - mahal
  • We are scheduling an extended planned maintenance for October 28, 2015 5:00 PM PST - October 29, 2015 3:00 AM PST.

  • Date - 2015/10/29 02:19 - 2015/10/30 15:37
  • Last Updated - 2015/10/29 02:22
Planned Maintenance on October 28, 2015 (Resolved)
  • Priority - Low
  • Affecting Server - unique
  • We are scheduling an extended planned maintenance for October 28, 2015 5:00 PM PST - October 29, 2015 3:00 AM PST.

  • Date - 2015/10/29 02:18 - 2015/10/30 15:37
  • Last Updated - 2015/10/29 02:22
Planned Maintenance October 26, 2015 (Resolved)
  • Priority - Low
  • Affecting Server - mahal
  • A planned maintenance has been scheduled for October 26, 2015; we will be doing software upgrades to the server. Please be aware that some intermittent downtime could occur, which will be kept to a minimum as much as possible; we apologize for any inconvenience this planned maintenance may cause. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2015/10/26 00:00 - 2015/10/29 02:22
  • Last Updated - 2015/10/26 03:03
Planned Maintenance October 26, 2015 (Resolved)
  • Priority - Low
  • Affecting Server - unique
  • A planned maintenance has been scheduled for October 26, 2015; we will be doing software upgrades to the server. Please be aware that some intermittent downtime could occur, which will be kept to a minimum as much as possible; we apologize for any inconvenience this planned maintenance may cause. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2015/10/26 00:00 - 2015/10/29 02:22
  • Last Updated - 2015/10/26 03:03
Planned Maintenance October 26, 2015 (Resolved)
  • Priority - Low
  • Affecting Server - rare
  • A planned maintenance has been scheduled for October 26, 2015; we will be doing software upgrades to the server. Please be aware that some intermittent downtime could occur, which will be kept to a minimum as much as possible; we apologize for any inconvenience this planned maintenance may cause. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

  • Date - 2015/10/26 00:00 - 2015/10/29 02:22
  • Last Updated - 2015/10/26 03:02
Unique System Crash (Resolved)
  • Priority - Critical
  • Affecting Server - unique
  • Unique has suffered a catastrophic crash. The operating system will need to be reinstalled, software reinstalled, and backups restored. Unfortuanately, this process can take a few days; we sincerely apologize for this issue and inconvenience it has caused.

    If you have a mission critical site and it needs to be up, please open a support ticket and we will restore your account on another server. NOTE: You will need to change nameservers to do this, which has a propagation period.

    Please follow our progress at: https://www.bihira.com/whmcompletesolution/serverstatus.php?view=open


    UPDATE - Malfunctioning hardware bieng replaced.

    UPDATE - Hardware replaced. Reconfiguring 3ware settings.

    UPDATE - Operating system bieng installed.

    UPDATE - Operating installed. Software bieng installed.

    UPDATE - CloudLinux and cPanel installed.

    UPDATE - cPanel now bieng configured.

    UPDATE - Account restoration in process, hopefully, everyone should be restored by tomorrow.

    UPDATE - Accounts restored. If there is anything wrong with your account, please open a support ticket.

  • Date - 2014/11/28 13:48 - 2014/11/29 18:04
  • Last Updated - 2014/11/29 18:04
Emergency Patch for Serious Bash Exploit (Resolved)
  • Priority - Critical
  • Affecting Server - unique
  • A serious vulnerability was recently found in bash and an emergecny patch was applied and the server was rebooted to fix the vulnerability. However, during the reboot process, the operating system found some errors in the filesystem and is now running a forced check. the filesystem check is taking longer than expected and is the current reason for the continued outage.

    UPDATE:
    Sites should now be back online.

  • Date - 2014/09/25 18:18 - 2014/09/25 22:00
  • Last Updated - 2014/09/26 01:55
Unique Hard Drive Raid Array Failure (Resolved)
  • Priority - Critical
  • Affecting Server - unique
  • Unfortunately, the Unique hard drive raid array has failed; the hard drives will need to be replaced, the operating system and software reinstalled, and backups restored. We do apologize for this issue and inconvenience it has caused.

    You can follow our progress at the link below.

    https://www.bihira.com/whmcompletesolution/networkissues.php

    Update - Restoration is taking place.

    Update - Our bare-metal restore has failed; we will now attempt a manual restore. Due to the length of this downtime, all members on this server may request credit once the server is back online.

    Update - Site are coming back online (one by one).

    Update - All websites should now be online. We are reconfiguring the servers settings.

    Update - Everything should be back to normal. Please open a support ticket if you are still experiencing a problem.

  • Date - 2011/02/26 00:12 - 2011/03/02 04:23
  • Last Updated - 2011/03/02 04:23
Failing Hard Drive on Mahal (Resolved)
  • Priority - High
  • Affecting Server - mahal
  • A secondary hard drive on the Mahal server is failing and we are in the process of replacing the hard drive. During this time access to the server might be slower than normal and small intermittent outages could occur. We deeply apologize for this and are working quickly as possible to resolve this issue.

    You can follow our progress at the link below.

    https://www.bihira.com/whmcompletesolution/networkissues.php

    Update - Data on the hard drive is being moved to a different hard drive.

    Update - All data has been moved off the failing hard drive. Preparing new drive.

    Update - Drive prepared; powering down server to physically install new drive and remove old drive.

    Update - New drive was installed. We are now configuring the new drive and running test.

    Update - All testing has been completed and new drive is operational. If there are any issues with your web hosting account, please contact us.

  • Date - 2011/01/27 23:24 - 2011/01/30 21:52
  • Last Updated - 2011/01/30 21:52

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 Server Load Uptime
mahal
unique