Network Status News & Information

As part of our commitment to enhancing service quality and performance, we are excited to inform you about an upcoming upgrade for the Mahal server, which currently hosts your website.

What’s Changing? We are in the process of acquiring new hardware specifically for the Mahal server. Once this acquisition is complete, we will proceed with setting up the software on the new server. Subsequently, we will then initiate the seamless transfer of your website to this upgraded server.

Benefits of the Upgrade: This upgrade brings several improvements to the backend, including enhanced reliability, increased speed, and compatibility with modern software. Rest assured that these changes will positively impact the performance of your website.

What You Need to Do: While we anticipate a smooth transition, we recommend taking the following steps to ensure a seamless experience:

1. Update Your Site Scripts: Please review and update any custom scripts or applications associated with your website to ensure compatibility with the new environment.
2. Backup Your Site: As an additional precaution, we advise maintaining your own backups of your website files. Always having a local copy on your computer is recommended.

Timeline: Barring any unforeseen circumstances, our goal is to complete this transition by the end of this week or the beginning of next. We appreciate your patience and understanding during this process.

Have Questions? If you have any inquiries or require further assistance, please do not hesitate to reach out to our support team. We are here to help and committed to ensuring a seamless transition for your website.

Thank you for choosing our services. We value your business and look forward to continuing to serve you.

As part of our ongoing commitment to enhance our services, we would like to provide you with an update regarding the Mahal server upgrade.

On March 11, 2024, we announced the upcoming upgrade to the Mahal server. We are pleased to inform you that we are currently in the final stages of installation and configuration of software on the upgraded server. As a result, we will soon begin the process of transferring accounts to the new infrastructure.

During this transition period, we kindly recommend refraining from making any major changes to your website. This will ensure a smooth migration process and minimize any potential disruptions.

Additionally, if you currently access the Mahal server directly via its IP address, please be aware that these IP addresses will be changing. Rest assured, once the migration is complete, we will promptly provide you with the updated IPs.

Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated support team. We are always here to assist you.

Thank you for your continued trust in our services.

On March 15, 2024, we formally announced our intention to transfer accounts to our new server. Regrettably, unforeseen circumstances led to a delay in this process. However, I am pleased to share that we have made significant progress, with the new server configuration, now 90% complete.

Assuming all goes according to plan, we are prepared to initiate the transfer of your sites to the new server within the next 24 hours. We sincerely appreciate your patience during this transition.

Should you have any inquiries or require further assistance, please do not hesitate to reach out. Our dedicated team is always here to help. Thank you for your continued trust and support.

We are pleased to inform you that the migration of accounts from the Mahal server to our new infrastructure has been successfully completed. The new server is equipped with faster SSDs, an upgraded processor, and increased RAM capacity. Additionally, we have implemented the latest backend web servicing software, resulting in improved website performance.

However, we kindly request that you take a moment to review your account to ensure that everything is functioning as expected. If you encounter any issues or have specific requirements, please do not hesitate to notify us promptly. As part of our ongoing efforts, we are preparing to decommission the old server.

For those who manage their DNS resolution independently and do not utilize our nameservers, please update your DNS records to point your website to the new IP address:

51.81.245.227

We appreciate your patience during this transition, and we value your continued patronage. Should you have any questions or require further assistance, feel free to reach out to our support team.

Thank you for choosing our services.

We regret to inform you that we have received reports of downtime affecting the Mahal server. Our technical team has diligently investigated the issue and determined that it is related to an incident at the datacenter. Unfortunately, we anticipate that the downtime will persist for up to 8 hours. We sincerely apologize for any inconvenience this may cause. Rest assured that we are actively monitoring the situation and will provide timely updates regarding the network status as new information becomes available. Thank you for your understanding and patience during this period.

UPDATE: We are pleased to inform you that the recent service outage has been successfully resolved. However, due to an issue at our datacenter, the IP address of the server has been changed to 23.237.150.194.

If you were previously accessing the server directly by IP, we kindly request that you update your configuration to use the new IP address provided above. Additionally, if you are not utilizing our DNS servers for your domain, please ensure that you promptly update your DNS zone entries to reflect the updated IP.

We sincerely apologize for any frustration and inconvenience this may have caused, and we appreciate your understanding during this time. Thank you for your continued trust in our services.

We apologize for the inconvenience, but we need to schedule an emergency maintenance for the Unique server due to a hard drive failure on the RAID array. The technician will be working on replacing the drive, which will cause some downtime. We have scheduled the work to be done at:

February 2, 2024
8:00 AM PST

We will do our best to minimize the downtime and restore service as soon as possible. Please be advised that any changes to the schedule or updates on the work being performed will be posted on our website at:

https://www.bihira.com/members/serverstatus.php

Thank you for your patience and understanding.

UPDATE: We are pleased to inform you that the emergency maintenance has been successfully completed. The failing hard drive in the RAID array has been promptly replaced, and the RAID array is now in the process of rebuilding. If you encounter any issues or have questions, please don’t hesitate to reach out to our support team. We’re here to assist you. Thank you for your patience and understanding during this emergency maintenance window. Your data security is our top priority, and we appreciate your trust in our services.

We apologize for the inconvenience caused by the server outage on Mahal. Our team is working diligently to resolve the issue as soon as possible. We will keep you informed of any updates and progress made. If you have any questions, please don’t hesitate to contact us. Thank you for your patience and understanding.

UPDATE: We’re pleased to inform you that our server outage has been successfully resolved. The root cause was a hardware malfunction related to the PSU. We are currently verifying the integrity of our RAID array to safeguard data consistency. Please verify that your website and other services are functioning as expected. If you encounter any further issues or require assistance, do not hesitate to reach out to our support team. We apologize for any inconvenience caused and appreciate your patience during this time.

We have scheduled a planned maintenance for September 15, 2023. During this time, major software upgrades will be implemented; downtime will occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have scheduled a planned maintenance for September 15, 2023. During this time, major software upgrades will be implemented; downtime will occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

This email is to alert you regarding maintenance that will be performed on Cogent network:

Start time: 2:00 am central 9/16/2022
End time: 5:00 am central 9/16/2022
Expected Outage/Downtime: 45-60 minutes

The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two brief interruptions in service while they complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

Cogent network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, please open a ticket with our support.

We appreciate your patience during this work.

We have scheduled a planned maintenance for August 22, 2022. During this time, major software upgrades will be implemented; downtime will occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have scheduled a planned maintenance for August 22, 2022. During this time, major software upgrades will be implemented; downtime will occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have scheduled a planned maintenance for January 15, 2022. This is a follow-up to the outage that occurred earlier this week; downtime is expected. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We are currently experience a server outage on Mahal and are investigating; unfortunately, we do not have ETA on service renewal.

While we are hoping to get this machine back online as soon as possible, from a preliminary investigation a fix might take some time. If it's absolutely vital for service to be restored for your hosting, we can possibly attempt to restore your account to a different server. NOTE: There will be some data loss from your last backup to service outage. Also, your nameservers will be changed which will require propagation.

We will keep you informed and do apologize for the downtime, if you have any questions, please don't hesitate to contact us.

UPDATE: Service should be restored. However, we will be scheduling a follow-up maintenance on Saturday, January 15, 2022. Downtime is to be expected. As usual, after events like this or before maintenance windows, we recommend to always create and store your own backups of your account on your personal computer. If you have any questions, please let us know; we are always happy to help.

We have scheduled a planned maintenance for March 10, 2021. During this time, software upgrades will be implemented along with solutions to server issues; downtime will most likely occur but kept as brief as possible. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have scheduled a planned maintenance for March 10, 2021. During this time, software upgrades will be implemented along with solutions to server issues; downtime will most likely occur but kept as brief as possible. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have scheduled a planned maintenance for March 2, 2021 on the Unique Server. During this time, issues relating to recent outages will be addressed and the server will be restarted; downtime will occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

This is to alert you regarding maintenance that will be performed on Cogent’s network:

Start time: 01:00 AM (EST) 03/16/2020
End time: 04:00 AM (EST) 03/16/2020
Expected outage/downtime: 45-60 minutes

The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations. During this maintenance window, you may experience up to two brief interruptions in service while they complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

Over the days following this initial upgrade, Cogent will be upgrading code on redundant upstream routers. Customers may experience high latency, re-convergence and/or suboptimal routing which may vary during this window. Cogent’s network operations engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, please open a ticket with our support.

We have scheduled a planned maintenance for December 4, 2019 on the Mahal Server. During this time, software upgrades will be implemented to the server along with a continued performance check; downtime will occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have received notification that our datacenter is consolidating their infrastructure and servers that are located in their older datacenter will need to be physically moved to their newer datacenter. This means that the Unique server will need to be gracefully shutdown, physically moved, reassigned new IPs, and reconfigured with the new IPs. The planned physical server relocation will take place on:

Wednesday, April 17, 2019
Starting at 7:00AM PDT

We are planning for significant downtime on the day listed above. If you have a site and/or email that absolutely can NOT have any downtime, please let us know right away and we can manually transfer your account ahead of time to a different server already located in their new datacenter with no downtime.

If there are any questions, please let us know. We are always happy to help.

UPDATE: Services should now be tentatively coming back online. However, please note that we are still making changes on the backend and downtime can still occur.

The main server IP has changed to the following:
23.237.150.58

If you don't see your site online, you could have your DNS results still cached on your computer. You can either wait for the cached to clear by itself or clear it manually to speed up the process. For those that don't use our nameservers, please update your A entries for your domain. For those that connect directly to the server using an IP, please use the one above. If you have a dedicated IP, a new one will be assigned to you as soon as possible.

If you have any questions, please let us know. We are always happy to help.

UPDATE: We are now closing this network issue. Please contact us if you have any issues with your site.

We are investigating an outage on this server. Will update this report as more information becomes available.

UPDATE: Server's hardware has failed. The server will need to be replaced and we are currently working on this.

UPDATE: Server is back online but checking system for any issues.

UPDATE: Check complete. Closing outage.

Due to some maintenance work to improve the quality of the Cogent Network, your service(s) will be interrupted during the following maintenance window:

Start time: 12:00 AM CST 1/25/2019
End time: 06:00 AM CST 1/25/2019
Expected Outage/Downtime: 45-60 minutes

The interruption to your service should not exceed 60 minutes.

Cogent's network operations engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, please open a ticket with our support department.

We have scheduled a planned maintenance for January 10, 2019. During this time, software upgrades will be implemented to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We have scheduled a planned maintenance for January 10, 2019. During this time, software upgrades will be implemented to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for September 27, 2017. During this time, we will be doing software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for September 27, 2017. During this time, we will be doing software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for April 26-27, 2017. During this time, we will be doing major software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for April 26-27, 2017. During this time, we will be doing major software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for January 16, 2017. During this time, we will be doing major software upgrades to the server and downtime could occur. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

We would like to inform you for the following maintenance from our datacenter:

Start time: 12:00 am central 10/25/2016
End time: 4:00 am central 10/25/2016
Expected Outage/Downtime: up to 60 minutes

The purpose of this work is network architecture upgrade of our provider at node site - fiber migration for future capacity augment. During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 60 minutes total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.

We have noticed of an outage and are currently investigating.

UPDATE: Server is crashing at startup. Possible issue with the kernel or a hardware issue.

UPDATE: Extended downtime is likely. If the uptime of your website is imperative, we can restore your account from a backup to a different server right away, in order to do this please change your nameservers to NS3.BIHIRA and NS4.BIHIRA.COM and open a support ticket.

UPDATE: Thank you for your patience. The motherboard was replaced and server came back online.

One of the hard drives in the RAID array has failed and we will need to bring down the server in order to replace it.

UPDATE: Server is bieng brought down to replace hard drive.

UPDATE: Hard drive has been replaced and RAID array is rebuilding.

We noticed this morning one of the hard drives in our RAID array is failing and will need to bring down the server in order to replace it.

UPDATE: Hard drive has been replaced and the RAID array is rebuilding.

We are scheduling an extended planned maintenance for October 28, 2015 5:00 PM PST - October 29, 2015 3:00 AM PST.

We are scheduling an extended planned maintenance for October 28, 2015 5:00 PM PST - October 29, 2015 3:00 AM PST.

We are scheduling an extended planned maintenance for October 28, 2015 5:00 PM PST - October 29, 2015 3:00 AM PST.

A planned maintenance has been scheduled for October 26, 2015; we will be doing software upgrades to the server. Please be aware that some intermittent downtime could occur, which will be kept to a minimum as much as possible; we apologize for any inconvenience this planned maintenance may cause. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for October 26, 2015; we will be doing software upgrades to the server. Please be aware that some intermittent downtime could occur, which will be kept to a minimum as much as possible; we apologize for any inconvenience this planned maintenance may cause. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

A planned maintenance has been scheduled for October 26, 2015; we will be doing software upgrades to the server. Please be aware that some intermittent downtime could occur, which will be kept to a minimum as much as possible; we apologize for any inconvenience this planned maintenance may cause. As usual, we always recommend to take the time before the planned maintenance to ensure your personal backups are up-to-date. If you have any questions, please let us know. We are always happy to help.

Unique has suffered a catastrophic crash. The operating system will need to be reinstalled, software reinstalled, and backups restored. Unfortuanately, this process can take a few days; we sincerely apologize for this issue and inconvenience it has caused.

If you have a mission critical site and it needs to be up, please open a support ticket and we will restore your account on another server. NOTE: You will need to change nameservers to do this, which has a propagation period.

Please follow our progress at: https://www.bihira.com/whmcompletesolution/serverstatus.php?view=open


UPDATE - Malfunctioning hardware bieng replaced.

UPDATE - Hardware replaced. Reconfiguring 3ware settings.

UPDATE - Operating system bieng installed.

UPDATE - Operating installed. Software bieng installed.

UPDATE - CloudLinux and cPanel installed.

UPDATE - cPanel now bieng configured.

UPDATE - Account restoration in process, hopefully, everyone should be restored by tomorrow.

UPDATE - Accounts restored. If there is anything wrong with your account, please open a support ticket.

A serious vulnerability was recently found in bash and an emergecny patch was applied and the server was rebooted to fix the vulnerability. However, during the reboot process, the operating system found some errors in the filesystem and is now running a forced check. the filesystem check is taking longer than expected and is the current reason for the continued outage.

UPDATE: Sites should now be back online.

Unfortunately, the Unique hard drive raid array has failed; the hard drives will need to be replaced, the operating system and software reinstalled, and backups restored. We do apologize for this issue and inconvenience it has caused.

You can follow our progress at the link below.

https://www.bihira.com/whmcompletesolution/networkissues.php

Update - Restoration is taking place.

Update - Our bare-metal restore has failed; we will now attempt a manual restore. Due to the length of this downtime, all members on this server may request credit once the server is back online.

Update - Site are coming back online (one by one).

Update - All websites should now be online. We are reconfiguring the servers settings.

Update - Everything should be back to normal. Please open a support ticket if you are still experiencing a problem.

A secondary hard drive on the Mahal server is failing and we are in the process of replacing the hard drive. During this time access to the server might be slower than normal and small intermittent outages could occur. We deeply apologize for this and are working quickly as possible to resolve this issue.

You can follow our progress at the link below.

https://www.bihira.com/whmcompletesolution/networkissues.php

Update - Data on the hard drive is being moved to a different hard drive.

Update - All data has been moved off the failing hard drive. Preparing new drive.

Update - Drive prepared; powering down server to physically install new drive and remove old drive.

Update - New drive was installed. We are now configuring the new drive and running test.

Update - All testing has been completed and new drive is operational. If there are any issues with your web hosting account, please contact us.